Trottinette électrique tout-terrain Ruitoo M6 Max pour adultes

RuiToo Electric Scooter Warranty Policy

RuiToo offers a 1-year warranty for all adult electric scooters and electric bicycles.

This limited warranty covers defects in materials and craftsmanship that arise or occur during normal and ordinary use of the product. If a defect covered by this limited warranty occurs, RuiToo will repair or replace your product in accordance with this limited warranty. The warranty period starts from the date the product is purchased from an authorized RuiToo distributor or dealer. This warranty is only valid for new products with proof of purchase.

If transportation is required for warranty claims, any shipping costs will be borne by the owner. RuiToo customer service offers discounted shipping labels to our customers. During this limited warranty period, RuiToo will repair any defective frame, part, or vehicle, or, at our discretion, replace any defective frame, part, or vehicle with an available equivalent model or part. When replacing parts or vehicles under this warranty, RuiToo reserves the right to use frames, parts, or stock with scratches, dents, or refurbished parts. Authorized RuiToo service representatives will determine if the frame qualifies for replacement under warranty.

Warranty Period

RuiToo electric scooters come with a one-year warranty, starting from the date you choose to purchase from ruitoosports.com and the product is delivered to you.

Adult Electric Scooters and Bicycles The warranty for replacement and repair of adult electric bicycles and electric scooters is 90 days to 1 year after the purchase, depending on the part. Please refer to the list below for details about which parts are covered and the warranty period for each.

Parts Covered by a 1-Year Warranty

• Frame
• Rear wheel hub motor assembly
• Front fork and head assembly
• Rear fork assembly
• Handlebar
• Dashboard/console
• Spring cables
• Charging port failure (dirt, water, mud inside the port not covered)
• Bottom cover (metal)
• Battery charger
• Battery pack
• Electronic throttle
• Electronic brakes

Wearable Parts - 90 Days

• Handlebar grips
• Handlebar ends
• Rear wheel (not the tire)
• Front headlight
• Front mudguard
• Rear mudguard
• Brake lights
• Deck rubber
• Front fork cover
• Foldable pedal cover
• Reflective stickers
• Bottom cover (plastic)
• Stand
• Fastener covers
• Charging port cover
• Rim
• Rear derailleur
• Brake levers
• Stem hook

Parts Not Covered

• Tires and inner tubes
• Brake pads
• Screws
• Covered Products

RuiToo will replace any components deemed defective or damaged (including damages during transport), unless the issue arises from abnormal user usage.

The warranty covers the listed products under the following conditions:

Frame

All RuiToo electric scooters and bicycle frames are covered for replacement. The warranty duration varies depending on the product:

Adult electric bicycles and electric scooters: 1 year

This warranty includes only frame replacement and does not cover labor costs for transferring parts to the new frame. Authorized RuiToo service representatives will determine whether the frame qualifies for replacement.

When replacing a frame under this warranty, RuiToo reserves the right to use frames with scratches and dents from stock. RuiToo may also replace out-of-stock frame models with compatible styles and/or colors.

This warranty does not cover frame issues such as, but not limited to:

• Corrosion
• Paint fading, scratches, and impact marks
• Impact damage
• Irreversible modifications (e.g., drilling or welding)
• Chain guard installed on the frame (if applicable)
• Battery
• RuiToo batteries are covered under the product warranty period.

During the warranty period, defective batteries will be repaired or replaced free of charge. The warranty period for a repaired or replaced battery will match the original purchase date.

No cash compensation will be provided.

Only RuiToo can directly assess the battery and determine if it is defective.

This limited warranty does not cover:

• Defects or damage due to accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or similar activities inconsistent with the intended use), improper storage, exposure to liquids, chemicals, moisture, abrasives, sand, dirt, negligence, or abnormal physical, electrical, or mechanical stress;
• Defects or damage caused by unauthorized modifications;
• Scratches, dents, and cosmetic damage, unless caused by RuiToo;
• Products with removed, damaged, altered, or unidentifiable serial numbers or barcodes;
• Normal wear and tear;
• Defects or damage caused by using non-RuiToo parts or accessories;
• Defects or damage caused by assembling, testing, operating, maintaining, installing, servicing, repairing, or adjusting the product in a manner inconsistent with the assembly instructions or user manual;
• Defects or damage caused by external factors, such as collision, fire, flood, storm, lightning, earthquake, exposure to extreme weather, theft, blown fuses, or improper use of power sources.

Additionally, for batteries, this warranty does not cover defects or damage caused by:

• Improper use of the battery charger;
• Broken or tampered seals on the battery;
• Using the battery for devices other than the specified scooters/bikes.

Parts and Components

Genuine RuiToo parts and components are covered during the product warranty period. This limited warranty does not cover:

• Parts corroded due to exposure to natural environments (moisture, high temperatures, etc.);
• Damage or deterioration to product surfaces, appearance, or aesthetic quality;
• Labor costs for part replacements or conversions;
• Defects or damage due to accidents, abuse, misuse, abnormal use, improper storage, exposure to liquids, chemicals, moisture, abrasives, sand, dirt, negligence, or abnormal physical, electrical, or mechanical stress;
• Scratches, dents, and cosmetic damage not caused by RuiToo;
• Products with removed, damaged, altered, or unidentifiable serial numbers or barcodes;
• Defects or damage caused by using non-RuiToo parts or accessories;
• Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment;
• External factors causing defects or damage, such as collision, fire, flood, storm, lightning, earthquake, exposure to weather conditions, theft, blown fuses, or improper power supply.
• Normal wear and tear is not covered unless due to defects in craftsmanship or materials. RuiToo reserves the right to evaluate the wear condition.

Parts typically not covered include, but are not limited to:

• Brake pads
• Rotors
• Spokes
• Tires/inner tubes
• Chains
• Chainrings
• Cassettes
• Cranksets
• Screws
• Mudguards
• Buttons

Warranty Claims

All warranty claims must be submitted to RuiToo via email at support@ruitoosports.com. You will need to provide proof of purchase and photos or videos of the damaged product. Before submitting a warranty claim, we encourage you to contact RuiToo via support@ruitoosports.com as your issue may be resolved with a simple solution without the need for a claim. Valid warranty claims made during the warranty period will be processed by RuiToo.

RuiToo will not replace any parts without first reviewing the photos or videos of the damaged product. Customers must provide this evidence via email.

Note: RuiToo does not cover the cost of installing replacement parts.

Shipping Damage Claims

In rare cases, products may be damaged during shipping. If shipping damage occurs, please contact support@ruitoosports.com and provide photographic or video evidence.

If free accessories are scratched during shipping, no replacement or compensation will be provided.

Note: We do not accept shipping damage claims made more than 7 days after receiving the product.