Shipping policy

Thank you for shopping with Ruitoo!
We value your trust and are committed to providing fast, reliable, and secure delivery for all orders placed on https://www.ruitoosports.com

Order Processing and Shipping Time

Countries	Cost	Processing Time	Shipping Time
Eastern United States	FREE	1-2 Business Days	2-5 Business Days
Western United States	FREE	1-2 Business Days	2-5 Business Days

Western United States includes：Arizona, Colorado, California, New Mexico, Nevada, Utah, Montana, Wyoming, Idaho, Oregon, Washington, Alabama, Oklahoma, Texas

Eastern United States includes: Maine，New Hampshire，Vermont，New York，Massachusetts，Rhode Island，Connecticut，Pennsylvania，New Jersey，Delaware，Maryland, Florida, Georgia, North Carolina, South Carolina, Virginia, West Virginia, Maryland, Delaware, Kentucky, Mississippi, Tennessee, Louisiana, Arkansas

Estimated Delivery Time

United States: 3–7 business days
(Please note: During peak seasons or national holidays, shipping times may be slightly extended.)

Delivery and Tracking

Delivery times vary depending on your location. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your shipment on the carrier’s official website.
Please allow up to 72 hours for tracking details to appear after receiving your confirmation email.

All successfully paid orders placed on our website will be processed within 1–2 business days (Excluding public holidays).

For pre-sale items, order processing will follow the estimated delivery schedule indicated on the respective product page.

Warehouses and Shipping

To ensure fast delivery, Ruitoo ships directly from our U.S. warehouse:
Warehouse Address: 1540A East Acacia St, Ontario, CA 91761

We partner with trusted logistics providers such as FedEx, UPS, DHL, and USPS to guarantee safe and timely shipping.

Risk of Loss or Damage

Ownership and risk of loss transfer to the customer once the package has been handed over to the carrier.

To reduce the risk of loss or theft, we strongly recommend requesting a signature upon delivery.
If you waive the signature requirement, Ruitoo will not be responsible for lost or stolen packages after delivery confirmation.

If an incorrect delivery occurs, please retain the original shipping label as proof and contact us immediately at support@ruitoosports.com

If You’re Not Available to Sign for Delivery

If you anticipate not being home at the time of delivery, you can manage your shipment through FedEx Delivery Manager:

Redirect your package to a FedEx pickup location (free of charge).

Reroute the delivery to another address or reschedule for a different time (additional fees may apply).

For more details, visit:
https://www.fedex.com/en-us/delivery-options/signature-services.html

Please note: Once a shipment is signed for, claims for loss, theft, or non-delivery will not be accepted.

If the product packaging is damaged or broken but does not affect the functionality of the product, you will not have special return rights. In such cases, return shipping costs and restocking fees will apply.

Order Cancellations and Address Changes

Before Shipment: Orders can be canceled or addresses modified before they are shipped.
After Shipment: Once an order has been shipped, address changes are not possible.

If you wish to cancel an order after shipment, we will attempt to intercept the package, but the success rate is low. Interception fees range from $100–$200. If interception fails, you can return the product after receiving it. Return shipping fees are the responsibility of the customer.

Restricted Delivery Areas

We DO NOT ship to PO BOXES or APO, nor AK, HI, PR.

Shipping Methods

Due to the nature of the products, ground shipping is the only option. Your order will be shipped via the carrier best suited to meet delivery time requirements.

Shipping Fees

We are pleased to offer free delivery within the continental United States (excluding remote or restricted areas).Additional fees may apply for deliveries to non-contiguous areas or special handling requirements.

For Other Shipping Issues

If you experience any issues with your shipment or have questions regarding delivery, please contact our support team: Email: support@ruitoosports.com